Your Privacy Rights
Deux par Deux understands the importance of protecting your privacy and security. The following statement outlines our practices for collecting, using, disclosing and otherwise managing the personal information of our customers and visitors to our site and stores. If you have any questions regarding this statement, please contact us via phone at 514.383.3408.
We have implemented reasonable administrative, technical and physical safeguards designed to protect against the loss, alteration and unauthorized access, use, modification and disclosure of the personal information under our custody and control. We have personal information retention processes designed to retain personal information of our customers for no longer than necessary for the purposes set out herein or to otherwise meet legal requirements.
Collection and Use of Personal Information
We collect personal information when you
Register or visit our website at deuxpardeux.com (collectively, the “Website”);
Purchase, return or exchange merchandise;
Sign-up to receive email, SMS text messages or other marketing communications;
Participate in a contest or promotion or respond to one of our surveys; or
Call or email our customer service department, visit a customer service desk or otherwise contact us with a comment, question or complaint.
Generally, you do not need to register to visit our Website. However, to take advantage of certain of its features, we require you to register and create an account. When you register, we collect your name, address, phone number, email address. and a password that you select. We may also request other optional information during registration, which you may choose not to provide. We use this information to identify who you are and to administer your use of the Website, including your purchases and participation in contests, promotions and surveys.
From time to time, we may obtain your consent to send you marketing or promotional email or other communications about Deux par Deux including the latest trends, the newest fashions, in-store events, surveys, promotional announcements and marketing messages. We may also obtain your consent to share your personal information with our marketing partners so that they may contact you about products and services that may be of interest to you. If you wish to withdraw your consent for such communications, you may do so by contacting us as set out in the “Unsubscribing” section below.
Contests, Promotions and Surveys
When you enter a contest, participate in a promotion, or respond to one of our surveys, we may require you to register for an account. We may collect your name, address, phone number and e-mail address. We use this information to administer your participation in the contest or promotion and, for surveys, to contact you with follow-up questions. At the time you enter the contest, promotion or survey, we may obtain your consent to send you future promotional communications. If a contest or promotion is jointly sponsored by us and one or more sponsors, your personal information may be shared with such sponsors, as specified at the time of collection of your personal information. We do not control the use, disclosure or security of your personal information by other sponsors, and recommend you review their respective privacy notices or statements.
When you call or email our customer service department, visit a customer service desk in a store or otherwise contact us with a comment, question or complaint, you may be asked for information that identifies you (such as your name, address and phone number) along with additional information we need to help us promptly answer your question or respond to your comment or complaint. We may retain this information to assist you in the future and to improve our product and service offerings.
We may combine your personal information with information we collect or receive from publicly available online and offline sources, such as information to validate the accuracy of your address or other information you have provided us. We do this in order to help maintain the accuracy of your personal information, understand and improve our product and service offerings, and to assist in the selection of store locations.
Disclosure of Personal Information
Deux par Deux will not disclose, trade, rent, sell or otherwise transfer your personal information, without your prior consent, except as otherwise set out herein.
Service Provider Arrangements
Deux par Deux uses select, trustworthy service providers. We may transfer (or otherwise make available) your personal information to our affiliates or service providers that provide services on our behalf, such as processing payments, storing customer data, hosting our Website, analyzing our business, running our contests and promotions, and communicating with you. Your personal information will not be added to their mailing lists without your consent nor will they contact you in any manner except to provide services on our behalf.
Your personal information may be maintained and processed by our affiliates and other third party service providers in the US or other jurisdictions. For further information about the manner in which our service providers process your personal information, contact the Privacy Officer as set out in the “Contact Us” section below.
From time to time, we may partner with companies whose products or services we believe are of interest to our customers. For example, we may partner with companies that offer incentives, such as frequent flyer rewards programs. If you take advantage of these products, services or programs, we may share your email, phone number, transaction information and other personal information to offer you promotions, administer your participation in the program and help us improve our product and service offerings.
Deux par Deux, our affiliates and our Canadian, US and other service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by applicable Canadian, US or other law. We may also disclose personal information where necessary for the establishment, exercise or defence of legal claims, as part of the administration of our loss prevention program, or as otherwise permitted by law.
Sale of Business
In the event we, or substantially all of our assets, are acquired by another company (or undergo a corporate reorganization or other change in corporate control), then your personal information may be one of the transferred assets.
Collection and Use of Website Information
Deux par Deux collects web site visitor information to enhance your online shopping experience.
We gather navigational information about where visitors go on our web site and information about the technical efficiencies of our web site and services, such as the time to connect to our web site, time to download pages and the number of times different pages are visited. This information helps us better understand our customers’ web site experience and improve the quality of visitors’ online shopping experiences by recognizing and delivering more of the features, services and products our visitors prefer. Additional information (such as domain type, browser version, service provider and IP address) may be collected which will provide information regarding a visitor’s use of our Web site (such as the time of a visitor’s last visit to a page on our site), which we use in order to improve your experience of our site.
Deux par Deux may use service providers to assist us in better understanding your use of our site. We or our service providers may place cookies on your computer to collect information that will educate us on such things as search engine referral, how you navigate around our site, unique visitor identification, and product browsing and purchasing information. A cookie is a small data file that web sites often store on your computer’s hard drive when you visit their sites. You may set your Web browser to notify you when you receive a cookie. However, if you decide not to accept cookies from our site, you may not be able to take advantage of all of its features. Our service providers may also analyze information collected on our behalf to assist us in better understanding your interests in our web site and how to better serve those interests.
Our site may also use a technology called “tracer tags” or “Web Beacons”. This technology allows us to understand which pages you visit on our site to help us optimize and tailor our site for you and future visitors to our site.
We may also use third parties to place our advertisements on other websites. These companies may use tracer tags or web beacons to report certain information (but not your name, address, e-mail address or telephone number) about your visits to our site and the sites which advertise and feature links to our site, in order to measure the effectiveness of our advertisements.
Access to Your Information
You have the right to access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may make a request to access, update or correct personal information by contacting us as set out under the “Contact Us” section below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.
Changes to this Policy
Any changes to our Privacy and Security Policy will be posted on this site. We will treat your personal information in accordance with the Privacy and Security Policy in place at the time your personal information is collected, or as you otherwise consent.
Links to Other Sites
This site contains links to third party sites. These links to other sites take you outside our service, and the content, policies and practices of other sites are beyond our control. These links are provided solely for your convenience and information. The inclusion of any link does not imply Deux par Deux endorsement of any other company, its site, or its products and/or services. Deux par Deux is not responsible for the privacy practices of the organizations that operate these sites or for the content of such web sites. These linked sites have separate and independent privacy policies, which we recommend you read carefully.
To unsubscribe from our email list, please use the link in any of our promotional emails or call 514.383.3408.
To update your email address, postal mailing address, phone number or to remove yourself from Deux par Deux mailing or phone lists, please call 514.383.3408.
To update your email address, postal mailing address or phone number or to remove yourself from Deux par Deux mailing or phone lists, please click on this link to send us an email here.
Please contact us as set out below if you have any questions, comments or complaints about this Privacy and Security Policy or the manner in which we treat your personal information.